A fresh start in Dumfries

Names and details withheld to protect privacy. Shared with permission.

After months without a stable place to call home, moving into a new tenancy felt overwhelming. We had keys — but no plates, no bedding, no way to make it feel safe for the children.

SHAX delivered an Emergency Home Starter Pack the same week we moved in. Kitchen basics, hygiene essentials, and bedding arrived with care, not judgement. For the first time in a long while, we could cook together and sleep properly.

That pack did not fix everything overnight — but it gave us dignity at the moment we needed it most. We will never forget that.