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Cookie Policy

How we use cookies and similar technologies on our website.

Contents

  • What Are Cookies
  • How We Use Cookies
  • Types of Cookies
  • Third-Party Cookies
  • Managing Cookies
  • Cookie List
  • Policy Updates
  • Contact Us

This Cookie Policy explains how SHAX Charity uses cookies and similar tracking technologies on our website. It describes what cookies are, how we use them, and your choices regarding their use.

Last Updated: January 29, 2026
Effective Date: January 29, 2026

1. What Are Cookies

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

How Cookies Work

When you visit our website, we may send a cookie to your device. Your browser stores the cookie and sends it back to our website each time you visit, allowing us to recognize you and remember your preferences.

Types of Tracking Technologies

In addition to cookies, we may use other similar technologies:

  • Web beacons: Small images embedded in web pages or emails
  • Local storage: Data stored in your browser's local storage
  • Session storage: Temporary data stored during your visit
  • Pixel tags: Code snippets that track website activity

2. How We Use Cookies

We use cookies for several purposes:

Essential Functions

Some cookies are essential for our website to function properly. These include:

  • Maintaining your session while you browse
  • Remembering items in your shopping cart
  • Securing your connection and preventing fraud
  • Enabling you to log in and access your account

Performance and Analytics

We use cookies to understand how visitors use our website, which helps us improve our services:

  • Tracking which pages are most popular
  • Understanding how users navigate our site
  • Identifying technical issues and errors
  • Measuring the effectiveness of our content

Functionality

Cookies help us provide a personalized experience:

  • Remembering your preferences and settings
  • Storing your language and region choices
  • Maintaining your login status
  • Remembering items you've viewed

3. Types of Cookies We Use

Essential Cookies

Purpose: These cookies are necessary for the website to function and cannot be switched off.

Examples: Session management, security, authentication

Duration: Session or up to 1 year

Can be disabled: No - these are required for the site to work

Analytics Cookies

Purpose: Help us understand how visitors interact with our website.

Examples: Page views, time on site, bounce rate

Duration: Up to 26 months

Can be disabled: Yes - see Managing Cookies section

Functional Cookies

Purpose: Remember your preferences and provide enhanced features.

Examples: Language settings, region preferences, login status

Duration: Up to 1 year

Can be disabled: Yes - but some features may not work

Marketing Cookies

Purpose: Used to deliver relevant advertisements and track campaign effectiveness.

Examples: Ad targeting, conversion tracking

Duration: Up to 2 years

Can be disabled: Yes - see Managing Cookies section

4. Third-Party Cookies

Some cookies on our website are set by third-party services. These include:

Payment Processing

We use Stripe to process payments securely. Stripe may set cookies to:

  • Process your payment securely
  • Prevent fraud and abuse
  • Remember your payment preferences

For more information, see Stripe's Privacy Policy.

Analytics Services

We may use analytics services (such as Google Analytics) to understand website usage. These services may set cookies to:

  • Track page views and user behavior
  • Generate reports on website activity
  • Help us improve our website

You can opt out of Google Analytics by visiting the Google Analytics Opt-out page.

Social Media

If you interact with social media features on our site, those platforms may set cookies. These are governed by the respective social media platforms' privacy policies.

5. Managing Cookies

Browser Settings

You can control cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block cookies from specific sites
  • Block all cookies
  • Delete all cookies when you close your browser

Browser-Specific Instructions

Chrome: Settings → Privacy and security → Cookies and other site data

Firefox: Options → Privacy & Security → Cookies and Site Data

Safari: Preferences → Privacy → Cookies and website data

Edge: Settings → Privacy, search, and services → Cookies and site permissions

Impact of Disabling Cookies

Please note that disabling certain cookies may affect your experience on our website:

  • You may not be able to access certain features
  • Your preferences may not be saved
  • Some pages may not function correctly
  • You may need to re-enter information more frequently

Cookie Consent

When you first visit our website, you may see a cookie consent banner. You can:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your cookie preferences

You can change your preferences at any time by visiting this page or adjusting your browser settings.

6. Detailed Cookie List

Below is a list of cookies we use on our website:

Cookie Name Purpose Type Duration
session_id Maintains your session while browsing Essential Session
csrf_token Security token to prevent cross-site request forgery Essential Session
cart_items Stores items in your shopping cart Essential 7 days
user_preferences Remembers your site preferences Functional 1 year
analytics_id Helps us understand website usage Analytics 26 months
payment_session Secures payment processing Essential 1 hour

Note: This list may be updated as we add or remove features. Check back periodically for the most current information.

7. Policy Updates

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

How We Notify You

When we make significant changes to this policy, we will:

  • Update the "Last Updated" date at the top of this page
  • Notify you via email if you have an account with us
  • Display a notice on our website

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

8. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

Email: contact@shaxfundraising.co.uk
Phone: 01387 245358
Address: SHAX, Merrick House, The Crichton, Bankend Road, Dumfries, DG1 4TA
Registered Charity: SC042940

Related Policies

For more information about how we handle your personal data, please see our:

  • Privacy Policy
  • Terms & Conditions

About SHAX

SHAX is an independent local re-use charity in Dumfries, supporting people facing poverty and homelessness with practical help and essential items.

Hours:
Monday - Saturday: 9 AM - 4 PM | Sunday: Closed

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